Terms of Business - Podiatry Station

By accepting our services or purchase of goods, you the patient, contractually agree to the Terms of Business as laid out below. These terms may be amended and/or updated without any prior notice.

Patient Records / GDPR

Patient records including any photographs and similar documents are the property of, and will be retained by, Podiatry Station in the interest of patient welfare. At the patients’ request, we can provide copies of any relevant clinical records. There is a minimum charge of £40 for this service. All records and personal data is stored for a maximum of 3 years.

Fees

Private healthcare is currently not subject to VAT at the current rate. However, VAT is payable at the standard rate for all products purchased which fall outside of the specified appointment and service being provided. Treatment costs do not include consumables for use at home. Where we may charge an administration fee, for whatever reason, this will be a minimum of £25.

Treatment Plans & Costs

We are a private clinic, and are not funded by the NHS. All consultations are chargeable, and we cannot provide any free assessments without a booked appointment. At an appointment, patients will have their foot problem assessed by a Podiatrist. A treatment plan will be agreed with the patient before treatment commences. The cost of the treatment will be in line with the clinics current price list.

Health & Safety

Patients should not be accompanied by friends or family into the treatment room unless:

  • The patient is below 18 years of age, and the accompanying person is a parent/guardian
  • The patient is elderly or requires assistance, and the accompanying person is a carer
  • The patient cannot communicate in English, and the accompanying person is a translator

No pets are allowed in the clinic. No smoking is permitted in the clinic. Children must be seated at all times.

Payment Terms

Invoices must be settled immediately. We do not offer credit terms. All appointments are payable in advance and in full to guarantee a booking. Special orders for products such as orthotics/insoles, must also be paid for, in advance and in full. All payments are paid in line with our cancellations and missed appointments terms (as set out below).

Payment Methods

Over The Phone – Debit/Credit Card

In Clinic – Cash or Debit/Credit Card

Discounts/Promotions & Gift Vouchers

Vouchers have no cash value and gift vouchers are non-refundable once purchased. Scanned or photocopied vouchers will not be accepted. Vouchers cannot be transferred and must be used by the named person only. One promotion or discount can be used per transaction. All discounts and promotions are available to private paying patients only, and cannot be used against healthcare insurance invoices. Vouchers are subject to the printed expiry date on each respective voucher.

Cancellation

All cancellations must be received a minimum of 48-hours prior to the appointment time. Cancellations made less than 48-hours prior to the appointment time will be subject to a £25 cancellation charge.

Missed Appointments

Failure to attend an appointment is subject to a 100% charge of the appointment cost.

Conduct

We aim to run a professional, polite and friendly service at all times. Therefore, we expect the same from our patients and anyone else related to the patient who may be present throughout an appointment. We take abuse and rude behaviour very seriously. This will not be tolerated and no future appointments will be made available if any such situations occur, especially where we may feel threatened. In some cases, we will not hesitate to report such behaviour to the Police for investigation.

Disputes

We hope you never have reason to complain. However, if you feel that there is something you wish to complain about please direct your comments in writing within 3-days from your appointment, to The Clinic Manager, Podiatry Station, 10 Station Road, Edgware, Middlesex HA8 7AB. Any dispute regarding consultation, diagnostic or treatment must be raised immediately with the Podiatrist at the time of your appointment, or within 48-hours at the very latest.