Terms of Business - Podiatry Station

 

By accepting our services or purchase of goods, you the patient, contractually agree to the Terms of Business as laid out below. These terms may be amended and/or updated without any prior notice.

 

Patient Records

Patient records including any photographs and similar documents are the property of, and will be retained by Podiatry Station in the interest of patient welfare. At the patients’ request, we will provide copies of any relevant clinical records. There is a £25 charge for this service.

Fees

Private healthcare is currently not subject to VAT at the current rate. However, VAT is payable at the standard rate for all products purchased which fall outside of the specified appointment and service being provided. Fee levels are determined by the services provided and according to the resources, materials and consumables used.

Treatment Plans & Costs

We are a private clinic, and are not funded by the NHS. All consultations are chargeable, and we cannot provide any free assessments without a booked appointment. At an appointment, patients will have their foot problem assessed by a Podiatrist. If treatment is required,  a treatment plan will be agreed with the patient before treatment commences. The cost of the treatment will be in line with the prices shown on our website at that time.

Payment Terms

Invoices must be settled immediately. We do not offer credit terms. New clients will be required to prepay or guarantee an appointment with a credit/debit card. We reserve the right to request payment prior to certain treatments and/or supply of goods. Special orders for goods such as orthotics/insoles or bookings for specialist treatments such as nail surgery, must be paid in full in advance. All payments are strictly non-refundable and non-transferable.

Payment Methods

In Clinic – Cash or Debit/Credit Card payments are accepted.
Home Visits – Cash only payments are accepted.

Discounts & Promotions

Vouchers have no cash value. Scanned or photocopied vouchers will not be accepted. Vouchers cannot be transferred and can be used by the named patient only. One promotion or discount can be used per transaction. All discounts and promotions are available to private paying patients only, and cannot be used against healthcare insurance invoices.

Cancellation

All cancellations must be received a minimum of 48-hours prior to the appointment time. Cancellations made within 24-hours to 48-hours prior to the appointment time will be subject to a 50% charge of the standard appointment cost. Cancellations made within 24-hours prior to the appointment time will be subject to a 100% charge of the standard appointment cost.

Missed Appointments

Failure to attend an appointment is subject to a 100% charge of the standard appointment cost.

Home Visits

Pets must be kept locked away for the duration of an appointment; otherwise no treatment will be carried out. In this case, the appointment cost will still be due in full. Kindly ensure that the room in which treatment is to be carried within has enough space and is well lit. Please also refrain from smoking.

Conduct

We aim to run a professional, polite and friendly service at all times. Therefore, we expect the same from patients and anyone else related to the patient who may be present throughout an appointment. We take abuse and rude behaviour very seriously. This will not be tolerated and no future appointment will be made available if any such situations occur, especially where we may feel threatened. In some cases, we will not hesitate to report such behaviour to the Police for investigation.

Disputes

We hope you never have reason to complain. However, if you feel that there is something you wish to complain about please direct your comments in writing within 3 working days from your appointment, to The Clinic Manager, Podiatry Station, 10 Station Road, Edgware, Middlesex HA8 7AB. Any dispute regarding consultation, diagnostic or treatment must be raised immediately with the Podiatrist at the time of your appointment.